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Web Hosting Frequently Asked Questions
| Pre-Sales Questions |
- Is there a minimum time contract or commitment?
Not at all. You can pay monthly, quarterly,
or yearly. You can also cancel at any time. (see the Acceptable Use Policy for policies regarding this).
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- How soon will my account be set up and ready for use?
Account orders are placed in a queue
and are processed in the order in which they are received. Your site can be uploaded to our servers immediately after receiving the
welcome e-mail, which will contain the IP address for your account, as well as the username and password required to access the account.
In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once the domain
transfer is completed, the site will be available for use by your visitors.
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- Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person
or a night owl, your site is available for you to update and manage.
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- Can you register a domain name for me? Can you set up domains other than .com, .org, and
.net?
We can register .com, .org, and .net names for $12.95 per year, with you as the registrant. We can assist with registering other domains as well.[Back to top]
- Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a
ChurchAssist Hosting customer, you are not completely satisfied with any of our services, we will cancel your account and refund your
money for that month's service. (Domain registration fees are not refundable, however, the registration belongs to you do with as you
like.)
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- I see some hosts offering "unlimited bandwidth." Why don't you offer this?
Technically
speaking, there is no such thing as "unlimited bandwidth." Someone has to pay for the traffic somewhere - and if you check the
fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge
for traffic over a certain amount. We dispense with the fine print.
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- Do you host adult sites, warez sites or sites containing illegal material?
Absolutely not.
Please see our Acceptable Use Policy for policies regarding this.
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- Is my site backed up and how often?
Yes, backups are done daily on all servers - a daily
incremental backup and a monthly full backup.
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- How fast are your connections?
Our servers are located at Peak10 network
operations center in Jacksonville, Florida. The network is monitored around the clock. Peak10's fully redundant, multihomed network
is particularly suited for high availability hosting.
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| Technical Questions |
- I changed my control panel password and now I can't get in.
Passwords are case-sensitive and
are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging
into your control panel.
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- How do I get my e-mail?
If you're familiar with your e-mail client's setup, use the
following information to retrieve e-mail from your POP account:
Incoming mail (POP3) server: yourdomain.com
Outgoing mail (SMTP)
server: yourdomain.com
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- I want to get started right away, but my domain name hasn't transferred or hasn't resolved to your
servers. How do I do it?
You can upload your page(s) immediately by pointing your FTP client to the IP address you were assigned
when you opened your account. After your domain is fully propagated through the system, you can upload to ftp.yourdomain.com.
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- Do you have a secure certificate that I can use?
Yes, or you can use your own. Please
contact us for instructions on using the server wide secure certificate.
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- What is the path to perl?
#!/usr/local/bin/perl
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- Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the
cgi-binfolder located under the www folder for your domain. Be sure to follow the instructions for the
script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.
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- I uploaded my files, but I don't see my page?
If our default index.html page has not been
replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is
the order in which the web server looks for a page to put up as the "home" page: default.htm, index.phtml, index.pht,
index.cgi, index.shtml, index.html, welcome.cgi, welcome.html, index.htm. Just delete the index.hmtl file and anything after it in this
list will then come up automatically. Notice that "home.html"is NOT on the list and so will not show up as your home page. You
would need to rename it.
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| Account and Billing Questions |
- Can I upgrade my plan or features later?
You can purchase new or expanded features, or
upgrade to a new plan. There is no setup fee for upgrading.
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- How can I change my account or billing information?
If you need to update your account or
billing information please login to your billing account as outlined in your welcome message, or contact our sales
department.
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- What happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth
limit for your account the overage amount will be automatically billed at a rate of $1 per gigabyte per month.
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- What is the cost for additional features?
You can add additional features to the plan for
which you signed up. Please see our hosting plans for more details.[Back to top]
- How do I cancel my account?
You can cancel your account at any time by
contacting our sales department. There are no cancellation fees and no notice is required. Any fees paid to that
point (unless cancellation is made within 30 days of opening the account) are non-refundable. Please see our Acceptable
Use Policy for further information.
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