For more answers to frequently answered questions, please visit our Knowledge Base.
Q. How often is Ministry Assistant
updated? Is there a charge for updates?
Maintenance updates of Ministry Assistant
(e.g. v2.12, v2.13) are released regularly as problems
with the program are reported and fixed. These updates
deal primarily with fixing bugs, although we have been
known to sneak in a new or improved feature.
Minor updates (e.g. v2.1, v2.2) contain
new features and enhancements to current features as
well as any outstanding bug fixes.
Maintenance and minor updates are a
free download. If you purchased a CD-ROM within thirty
days of the release of a maintenance or minor update,
we will replace the CD-ROM free of charge, otherwise
there will be a $10 USD charge for a new CD-ROM (plus
Major updates (e.g. v2.0, v3.0) contain major improvements
to the program. There will be a small charge for these updates.
You will be able to download the update or receive it on CD-ROM
for an additional $10 USD (plus shipping). If you purchased a CD-ROM
within thirty days of the release of a major update, there will
be no additional charge for the CD-ROM.
Q. How do I determine the version number of the program
I am running?
The version number is displayed on the splash screen (the screen
that is displayed when the program first runs) and on the About
window (displayed by selecting Help->About from
the main menu).
The version is displayed in the following format: major.minor.revision.build.
An example might be 126.96.36.199. In this case 1
is the major version, 2 is the
minor version, 0 is the revision,
and 3 is the build number. You
will also see the version displayed and referred to in a more
'user-friendly' format. This format is derived from the major,
minor and revision numbers. In this case the public version number
It is important to report the full version number
when contacting technical support.
Q. Do I need to register
or purchase a separate copy of Ministry Assistant for each person
at my church who uses the program?
You need to license as many copies as might be used
simultaneously. Once you have purchased the program, you
can buy additional licenses at a reduced rate.